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Mobile communications is a pervasive component of modern business.

Half of the Mobile panel have at least 85% of their employees using mobile phones and mobile communications is very important to the success of 66% of the Mobile panel, representing some 349 organizations from around the world.

Despite it’s importance, few actually rated their satisfaction with the mobile communications experience highly. There is plenty of room for improvement in policies, processes and support for mobile applications. Over the past decades, mobile communications improved a users’ reachability, but reduced accountability and convenience to mobile users and their coworkers back in the office. Mobile UC is the next major improvement for unified communications.

Mobile UC solutions available today can overcome these weaknesses by delivering accountability, which allows the enterprise IT department to analyze statistics on usage, apply policies for lowest cost, storage and security and by delivering convenient communications between coworkers, regardless of whether they are mobile or at their desk.

The Mobility Index provides a refined view of the scope of technological deployments which reveals how Top Performers have significantly better operating results than Poor Performers. Top Performers had higher business performance:

• 41% more customer satisfaction
• 114% more employee satisfaction
• 87% more green-ness
• 43% more financial strength
• 21% greater customer responsiveness, and
• 14% more revenue per employee

than Poor Performers. Although it may have been true at one time, mobile communications technology alone does not lead to higher business performance. It is the integration of mobility services into the mobile employees value processes and a key element of that integration is the extension of enterprise communications into the mobile service domain.

Recommendations reflect the technology, organizational and processes deployed and consistently used by the Top Performers and not used by Poor Performers. These include investing in mobilizing critical enterprise applications, deploying mobile-savvy support staff and resources, adopting qualification procedures for new devices and new classes of devices and reimbursing employees for their mobile service charges. Taking steps to mobilize more of the employee-base and enabling more services such as mobile email and SMS are excellent first steps but should also include adoption of mobile UC-specific solutions for extending enterprise telephony features into the mobile service domain.

So, what's 'beyond' UC?

Mobile UC of course, as a platform for higher employee productivity through the optimal balance of reachability, accountability and convenience in real-time communications services. Download this timely, free report and you will be well on your own way, beyond UC.

This report is available for free download from Brockmann.com.